If you're logged in:
Tap the Settings gearbox button in the upper right-hand corner of the Pay screen
Scroll down to the password field and enter your new password
Tap Update Profile
If you're logged out:
Open the app and tap Log In
Tap Forgot Password?
Enter your e-mail address and we will send you an automated e-mail with a temporary password
Log in with your temporary password and change it to your new password
You can also reset your password online at www.thelevelup.com/login (applicable for iPhone and Android users):
Log in at www.thelevelup.com/login
Click on "Forgot password?" and enter your e-mail address
Click Reset Password
Check your e-mail and follow the link to reset your password
If you have any issues, shoot us an e-mail at email@example.com.